Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says "no information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• You receive the wrong item
• You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
• Other exceptional circumstances outside the control of bubududuworld.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

How much do you charge for shipping?

We are happy to offer FREE WORLDWIDE SHIPPING to over 200 countries and destinations around the world!

*Some remote locations and restricted destinations may be excluded.

Will I be charged any shipping, customs or duty fees?

We offer free standard shipping on eligible orders. However, depending on your destination country's regulations, customs duties, import taxes or other charges may apply. Any such charges imposed by local authorities are the responsibility of the customer.

When will my order ship?

We aim to process and dispatch orders containing in-stock items within 12–24 hours after payment confirmation. You will receive a shipping confirmation once your order has been dispatched.

How long will my order take to arrive?

We aim to deliver orders within 5–7 business days after dispatch. Delivery times may vary depending on your location, customs clearance, local delivery services and other factors beyond our control.

Do you provide tracking information?

Yes! We aim to provide tracking information within 12–24 hours after dispatch. You will receive an email with your tracking details so you can follow your order's journey.

Please note that tracking updates may take additional time to appear in the shipping carrier's system. If you experience any issues, contact us at support@bubududuworld.com.

Can I cancel or change my order?

You can request an order change or cancellation within 12 hours of placing your order, provided it has not already been processed or shipped. Please contact us immediately at support@bubududuworld.com.

Once your order has entered processing or shipping, cancellation or modification may no longer be possible.