Refund & Return Policies
Effective Date: May 29, 2024
Thank you for shopping at BubuDuduWorld.com. We aim to provide high-quality products and exceptional service. However, we recognize that there might be occasions when you need to return a product or request a refund. Please review our policy to understand your rights and responsibilities.
1. Eligibility for Returns
You may request a return if:
- The product received is damaged, defective, or incorrect.
- The quantity of items received is incorrect.
- The product has expired or will expire imminently upon delivery.
2. Time Frame for Returns
To be eligible for a return, you must initiate the request within 14 days from the day you received the product. Requests made after this period may not be accepted.
3. Return Process
To start a return, follow these steps:
- Contact our customer support team at support@bubududuworld.com within 14 days of receiving the product. Include your order number and details about the issue.
- Our support team will guide you through the return process and provide instructions for sending back the product.
4. Return Shipping
If the return is due to our error (defective, damaged, or incorrect item), we will provide a prepaid return shipping label.
5. Condition of Returned Items
Items must be returned in their original packaging and condition, including all tags, labels, and accessories. We reserve the right to reject returns that do not meet these criteria.
6. Refunds
6.1 Eligibility for Refunds:
You may be eligible for a refund if:
- Your return request is approved and the product is received in acceptable condition.
- The product you ordered is out of stock and cannot be replaced.
6.2 Refund Process:
Once we receive and inspect the returned product, we will process your refund within 7 days. The refund will be issued to the original payment method.
6.3 Exchange Process:
We offer exchanges for products that are damaged upon receipt. If the product arrives damaged, contact us within 2 days of receiving your order to arrange for a replacement.
7. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards and digital products.
- Items not eligible for returns (perishable goods, personalized items, etc.).
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact our customer support team at support@bubududuworld.com.
This policy is subject to change without prior notice. Please review it periodically for any updates. By purchasing from BubuDuduWorld.com, you acknowledge and agree to the terms outlined in this Return and Refund Policy.
Thank you for shopping with us at BubuDuduWorld.com!